Terms & Conditions

This is a legal agreement between you and RadUp (a brand of Res Publica Pte Ltd ) for your purchase of one or more courses.

These Terms and Conditions are governed and construed in accordance with Singapore laws and the parties submit to the exclusive jurisdiction of the Courts of Singapore.

General

A virtual classroom doesn’t need bricks, tables, chairs, computers, and all that. For a diagnostic imaging course in a virtual classroom, you need to use your own computer, preferably and if possible, with an additional screen, and have a stable and good internet connection – as referred to in the registration process. The rest is taken care of by RadUp. By registering for a virtual course, you acknowledge that for an optimal learning experience you meet the minimal technical requirements as included in he registration process.

Payments

Upon Check-out, fees need to be paid by credit card via Stripe, or by bank transferral via Wise. Discount codes need to be entered during the check-out process, and before actual payment. Discounts cannot be applied retrospectively. RadUp cannot invoice for fees, or accept payments via installments.

Cancellation policy

Preparing, maintaining and running a virtual classroom brings along costs that need to be covered by course fees. In case Participants cancel a course, there might be costs involved, such as technical and administrative costs. Besides these costs there might be a financial loss in course-take up if a cancellation is made shortly before delivery of the course since this seat cannot be taken by somebody else. Colleagues need to ask for leave at least a few weeks before the course.

Therefore, bearing these considerations in mind the cancellation policy is as follow:
• Cancellations of more than 28 days before the training receive a 100% refund;
• Cancellations between 21 – 28 days before the training receive a 75% refund;
• Cancellations between 14 – 21 days before the training receive a 50% refund;
• Cancellations of less than 14 days before the training receive no refund.

In case you want to cancel a booking, simply go to your account and push the cancellation button. If you purchased the course by credit card, you will receive your refund via that same credit card. You should receive the refund between 5 – 10 working days. If you have paid via a transfer, you will be refunded on the same account. For the latter, we will ask you for additional information to transfer back the money.

Replacement

In case you desire to substitute your place in a course, you need to notify RadUp via email info@radup.com under the Subject: Course substitution. If RadUp is notified less than 28 days before the course its starting date, an admin fee of USD 25 will be charged.

Seat transferral

If for any reason you want to transfer your booking to a next course that has sufficient availability, you need to send an email to info@radup.com. The option to transfer only applies to you, and cannot be replaced with another person.

Transferral charge

• If you notify RadUp via email at least 28 days before the course’s starting date, no admin fee will be charged;
• Transfers made 15-28 days prior to the course starting date will be charged at 20% of the course fee plus a USD 25 adin fee;
• Transfers made less than 14 days prior to the course will be charged at 40% of the course fee plus a USD 25 admin fee.

Note that you cannot transfer your place more than once, and that once you have transferred your booking you will not be entitled to a refund, nor your replacement.

No show

If you fail to attend the course for which you were registered without giving prior notice to RadUp, no refund can be provided nor transferral can be made.

Course cancellation

RadUp reserves the right to modify and /or cancel a course up to and including the day of the course in extreme circumstances. In case of cancellation of a course, the following applies:

• RadUp will try to reschedule the course and will inform you of the rescheduled dates;
• if RadUp is unable to reschedule the course you will be offered a free transfer to the next available course;
• if you are unable to attend the rescheduled date(s), you will receive a 100% refund of the fee;
• Refunds will be processed within 28 days of receiving your request either via credit card or bank transfer to the original payer.

Recording policy

The recording of course activities, and / or posting these to the internet without the specific written permission of RadUp is strictly prohibited.
On occasions, RadUp records (parts of) a course and / or takes screenshots, which may be used to promote our virtual courses, and / or as feedback to further improve courses. By registering for a course, you confirm that you are aware of this, and that you have no objections to your image or voice appearing in any materials issued by RadUp after the course. If for any reason you do not wish RadUp to use your image, voice, and /or name display please let us know via info@radup.com.

Course materials

Course materials shared with participants before, during and after a course are the intellectual property of RadUp or third parties as identified by RadUp. A Participant can only make personal use of these materials and documents, and may not be copied or shared with others without written permission from RadUp. Note that RadUp reserves the right to change the course content of any Course at any time and without notice.

Copyright and intellectual property

A course is only intended for the person that has been registered for the course. The participant acknowledges that all intellectual property rights of the training materials and any documentation anywhere in the world belong to RadUp.

Taking a course will not qualify the Participant to train others in the subject matter of the course. Any usage of the copyrighted course material to train others represents a violation of professional ethics and standards.

A Participant also acknowledges that rights in the training materials and documentation are not sold to the participant, and that the participant has no rights in or to the training materials and documentation other than the right to use these in accordance with the terms of this course.

Faculty

RadUp provides the faculty to facilitate the course as it – at its sole discretion – deems fit. RadUp remains the right at any given time to substitute any faculty with any other person who – at RadUp’s sole discretion – deems suitably qualified to facilitate the respective course.

Technology

RadUp cannot and does not warrant that the provision of any content delivery will always be timely or error free, available or uninterrupted, and that errors and imperfections will be corrected or that such content is secure or free from bugs, viruses, errors and omissions.

Certificate

A certificate of completion will be provided to the Participant upon completion of the entire course. In case of partial completion, the certificate will make a pro-rated reference to the participated number of hours and/or days.

Force Majeure

With Force Majeure is meant any act, event, non-happening, omission or accident beyond reasonable control of RadUp.
In the event of Force Majeure, RadUp will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations that is caused by events outside our reasonable control.

Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. RadUp will use reasonable endeavours to bring the Force Majeure Event to a close, or to find a solution by which our obligations may be performed despite the Force Majeure Event.

Right to change the Terms and Conditions

Whereas RadUp makes every effort to minimise changes to the Website, RadUp reserves the right to make any changes to the Terms and Conditions at any time to reflect changes affecting our business, including but not limited to: changes in payment methods, changes in technology, and legal and regulatory requirements. By continuing to use this Website you agree to accept any changes made to the terms and conditions.

Last update: May 2021

    That’s great! We’re happy to welcome you to the RadUp platform!
    Please tell us a bit about yourself by completing below form. We will contact you to schedule a call to learn more from you.

    RadUp is committed to protecting and respecting your privacy. Please refer to our Privacy Policy on how we guard your privacy.
    By contacting RadUp, I agree with RadUp storing and processing my personal data for me to receive a reply to my above message.